Tri-State Neurology and Sleep Center

Tri-State Neurology and Sleep Center Learn More

Appointments

Usually our physicians see patients on an appointment basis. However, when necessary, they will work on a patient.

If you are experiencing problems, please call our office. We will arrange for you to see your physician as soon as possible. Our office hours are from 8 am to 5 pm, Monday to Friday. To schedule an appointment during your physician's office hours, please call us at 1-855-763-7630.

If you are unable to keep your appointment, please let us know as soon as possible. Our physicians make every effort to keep their appointments on schedule. Emergencies do arise, however, and sometimes a delay is unavoidable. When this happens, we do all we can to minimize the inconvenience. If an emergency occurs and you need to contact your doctor during office hours, call us. We have physicians on call at all times, and one will be available to help you.

Insurance Information

We participate in most major health insurance plans. Please check with your insurance provider at the outset of treatment to ensure that you are covered for your treatment (and at what level) and to be sure that we are listed as a provider in your plan. It is the patient's responsibility to check their insurance plan coverage.

To avoid unpleasant and expensive surprises, we strongly encourage our patients to carefully research the specific provisions of their health insurance coverage. Insurers typically deny coverage if you do not meet their provisions. It is the patient's responsibility to know the specific requirements of their coverage, and to inform our office of all special requirements. It is important that you bring your insurance card to every appointment. If you change insurance companies or change your address, phone number, etc., please contact our office as soon as possible so we can make the necessary changes to your file.

Contracted Insurances

We are contracted with the listed insurances. However there are too many to list. If you do not see your insurance on this list, please call our office and inquire. Changes occur frequently and our billing department can help you. Call our toll free line and ask for the billing department.

  • Aetna
  • Assurant
  • Beech Street PPO
  • ChampVA
  • EGMS
  • GEHA
  • HPN-HMO
  • Humana PPO/HMO
  • Meritain
  • Multi-Plan Network
  • Tri-Care UHC Military
  • United Healthcare
  • Zenith Administrator

Tri-State Neurology and Sleep Center Frequently Asked Questions

Our office participates with many of the major plans in Nevada and Arizona. It is always wise to verify current participation for any physician with your plan customer service. You can also call one of our billing staff and we will be happy to assist you. Please check here for a list of contracted insurances.
Our billing department will make two attempts to obtain payment from your insurance carrier. We submit your claim once you have been seen and then again in 30 days if no payment is made by your insurance carrier. At 45 days if no payment is received by your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.
It is the policy of this office to verify your insurance monthly. Often, insurance plans can make small changes, such as your group number or your co-payment, even though you stay with the same carrier. Your employer may also change plans. In order to most accurately bill insurance on your behalf, we strive to verify this information monthly.
Because we are contracted with your insurance to help keep your insurance costs down, as part of that effort, our agreement with your insurance carrier states we will collect your co-pay at the time of each visit. Some co-pays differ according to the nature of the visit or test. If you have any questions about your co-pay, please inform the front desk at the time of check in.
To obtain your medical records you would have to sign a release form provided by our office giving us written consent to release your records. You will be asked to provide a driver's license or a photo ID and pay for a copy fee of $20.00.
Our office sends out statements monthly on any balance that is due from you after your insurance has settled the claim for the services. You are billed for any deductibles, coinsurance or other out of pocket expenses determined by your insurance carrier.
We will require a referral from your primary care doctor (PCP), whether or not your insurance requires one. We will also require recent medical records pertaining to why you are being referred to us as well as a copy of your insurance card.
If we are not available to answer your call, you can leave a message .vice. Simply leave your full name, phone number(s), and what the message is about and we will return your call as soon as possible.
We do not discuss test results over the phone. You will need to make an appointment if you do not have one scheduled already.
Yes, you are liable for any amount that is not payable by the health insurance after we have taken the contracted provider discount. If needed, we accept all major credit cards or our billing department can arrange payments on the remaining balance.
Yes. We require pre-appointment coordination, including a referral from your workers compensation adjuster be submitted to authorize service.
We do no take liens or get involved in litigation.
Our office requires at the minimum a 24-hour notice for all cancellations. For rescheduling appointments simply ask the staff to reschedule you for the next available opening. If you cancel and/or do not show for two or more appointments, then you will be subject to a physicians authorization for a reschedule or be discharged.